{"id":8201,"date":"2026-05-12T15:46:28","date_gmt":"2026-05-12T15:46:28","guid":{"rendered":"https:\/\/www.caffecampetelli.com\/?page_id=8201"},"modified":"2026-05-12T15:51:17","modified_gmt":"2026-05-12T15:51:17","slug":"returns-and-right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/www.caffecampetelli.com\/en\/returns-and-right-of-withdrawal\/","title":{"rendered":"Returns and Right of Withdrawal"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Returns and Right of Withdrawal<\/h1>\n\n<p>Our goal is to always ensure the best possible experience for Caff\u00e8 Campetelli customers. This is why we provide a simple and transparent procedure for handling returns and withdrawal requests, in compliance with current regulations. <\/p>\n\n<h2 class=\"wp-block-heading\">Right of withdrawal<\/h2>\n\n<p>According to the Consumer Code, the consumer customer has the right to withdraw from the purchase within 14 days after delivery of the order, without having to give reasons.<\/p>\n\n<p>The withdrawal period expires after 14 days from the day the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the products.<\/p>\n\n<h2 class=\"wp-block-heading\">Conditions for return<\/h2>\n\n<p>In order to properly exercise the right of withdrawal, the products must be:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>undamaged and unused;<\/li>\n\n\n\n<li>Returned in the original packaging;<\/li>\n\n\n\n<li>complete with any original seals, labels and packaging;<\/li>\n\n\n\n<li>returned in a condition that allows for resale.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Exceptions to the right of withdrawal<\/h2>\n\n<p>For hygienic and food quality protection reasons, the right of withdrawal cannot be exercised on products that have been opened, used or are without the original seal.<\/p>\n\n<p>In particular, the return of:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Open packs of coffee;<\/li>\n\n\n\n<li>Open or used capsules;<\/li>\n\n\n\n<li>Open or used wafers;<\/li>\n\n\n\n<li>Altered food products after delivery;<\/li>\n\n\n\n<li>Products without the original packaging or security seal.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">How to request withdrawal<\/h2>\n\n<p>To initiate a withdrawal request, you must complete the appropriate online form available via the button below.<\/p>\n\n<div class=\"wp-block-buttons alignfull is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.caffecampetelli.com\/en\/request-withdrawal\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Initiate withdrawal request<\/a><\/div>\n<\/div>\n\n<p>Once the request is submitted, the customer will receive an automatic confirmation of receipt via email.<\/p>\n\n<h2 class=\"wp-block-heading\">Return of products<\/h2>\n\n<p>After the request is approved, the products should be returned according to the instructions provided by customer service.<\/p>\n\n<p>Return shipping costs are the responsibility of the customer, unless otherwise agreed or damaged\/non-conforming products.<\/p>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>Once the returned products have been received and verified, Caff\u00e8 Campetelli will issue a refund within the terms provided by current regulations.<\/p>\n\n<p>Refunds will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.<\/p>\n\n<h2 class=\"wp-block-heading\">Damaged products or wrong orders<\/h2>\n\n<p>In the event that the customer receives a damaged, defective, or non-conforming product from the order placed, the customer is encouraged to promptly contact customer service, attaching, if possible, photographic documentation of the problem encountered.<\/p>\n\n<p>Each report will be evaluated as quickly as possible to identify the most appropriate solution.<\/p>\n\n<h2 class=\"wp-block-heading\">Assistance<\/h2>\n\n<p>For any information regarding returns, refunds or right of withdrawal, you can contact customer service through the contact details in the Contact section of the website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and Right of Withdrawal Our goal is to always ensure the best possible experience for Caff\u00e8 Campetelli customers. This is why we provide a simple and transparent procedure for handling returns and withdrawal requests, in compliance with current regulations. Right of withdrawal According to the Consumer Code, the consumer customer has the right to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8201","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/pages\/8201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/comments?post=8201"}],"version-history":[{"count":2,"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/pages\/8201\/revisions"}],"predecessor-version":[{"id":8215,"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/pages\/8201\/revisions\/8215"}],"wp:attachment":[{"href":"https:\/\/www.caffecampetelli.com\/en\/wp-json\/wp\/v2\/media?parent=8201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}